Refund & Cancellation Policy

This policy applies to services purchased from Tributaries Unicorn LLP under the BlackPapers brand (“BlackPapers”, “we”, “us”). A written proposal, order form, statement of work or service-specific term accepted by you may contain additional cancellation milestones. If there is a conflict, the service-specific document controls for that service, except that mandatory law always prevails.

“Professional fee” means the amount charged for BlackPapers’ or an assigned professional’s time and service. It does not include government fees, taxes or third-party disbursements.

Work starts when we allocate personnel or a professional, hold a consultation, issue a tailored checklist, review material, conduct a search, reserve priority capacity, draft or prepare a document, make a third-party purchase, or begin a filing or submission. Automated acknowledgements and payment receipts alone do not constitute substantive work.

You may request cancellation by emailing connect@blackpapers.in within four hours of payment. If no work has started and no cost has been committed, we will refund the professional fee after deducting the greater of (a) actual non-recoverable payment charges, or (b) an administrative cancellation charge of up to 20% of the professional fee.

A duplicate payment or a payment collected because of a demonstrable technical error will be refunded in full after verification.

Once work has started, there is no automatic entitlement to a cash refund for change of mind, change in business plans, or selection of an unsuitable service based on information supplied by you. We will assess the work performed, capacity reserved and costs incurred. At our discretion, any unearned balance may be:

• applied to completion or correction of the same service;
• converted to a non-transferable service credit valid for 12 months; or
• refunded after deducting earned fees, taxes, committed costs and non-refundable items.

A refund will not exceed the amount actually received by BlackPapers for the affected service.

• government, statutory, registry, stamp-duty, challan and filing fees once paid or committed.
• payment-gateway, bank, foreign-exchange and other transaction charges already incurred.
• digital signature certificates, name searches, reports, certificates, notarisation, courier, translation and other third-party purchases.
• consultations already held and professional time already used for review, research, drafting, reconciliation, preparation or advice.
• custom documents, reports or deliverables that have been prepared, shared, downloaded or approved.
• expedited, same-day, priority or on-demand work once capacity has been reserved or work has begun.
• a used portion of a subscription, retainer or recurring service period.

GST will be adjusted or refunded only as permitted by tax law and the applicable credit-note process.

Registration, licence, tax, intellectual-property and compliance outcomes are decided by government or regulatory authorities. Rejection, objection, resubmission, portal downtime, processing backlog, inspection, additional information request, or a change in law is not by itself a service deficiency and does not create a refund right where we performed the agreed scope with reasonable care.

Fresh government fees and additional professional work for a new application, appeal, hearing or scope change are chargeable unless the accepted proposal expressly includes them.

You must provide complete, genuine and timely information, documents, signatures and approvals. Timelines pause while anything required from you is outstanding. If you do not respond for 15 days, we may place the order on hold. If you do not respond for 30 days after written follow-up, we may close it as abandoned and treat work performed and capacity reserved as earned.

Reactivation is subject to availability, current pricing, changed legal requirements and any new government or third-party cost. No refund is due for delay, rejection, penalty or rework caused by incomplete, late, inaccurate, forged or misleading material supplied by you.

If we determine that neither we nor a suitable assigned professional can perform the material agreed scope, we may first offer reassignment, re-performance or an equivalent service. If we cancel for our convenience and no comparable remedy is accepted, we will refund the unearned professional fee and any recoverable unspent disbursement.

If a deliverable has a material clerical error solely attributable to us, your primary remedy is correction or re-performance at no additional professional fee. This does not restrict a remedy that cannot lawfully be excluded.

Service credits are non-transferable, have no cash value and expire 12 months after issue unless the credit notice states otherwise. A lower-priced replacement service does not create a cash balance; a higher-priced service requires payment of the difference.

Recurring services must be cancelled before the next billing date. Cancellation stops future renewal but does not retrospectively refund the current period or work already supplied. Any specific notice period shown at checkout or in the proposal also applies.

Email connect@blackpapers.in with the subject “Refund Review” and include your name, order or invoice reference, payment proof, service, reason and requested remedy. We aim to acknowledge the request within two business days and communicate a decision within seven business days after receiving all required information.

Approved refunds are sent only to the original payment method or payer, normally initiated within 10 business days. Your bank or payment provider may require additional time.

Please use the review and grievance process before initiating a chargeback. We may provide the payment provider with the order, consent, communication, delivery and usage records needed to contest an incorrect or fraudulent chargeback, and may suspend affected services while it is investigated.

Disputes are also governed by our Terms of Use. Nothing in this policy limits rights or remedies that cannot be waived under the Consumer Protection Act, 2019 or other applicable law.

BlackPapers, operated by Tributaries Unicorn LLP
E49/5, Pocket D, Okhla Phase II, Okhla Industrial Estate, New Delhi, Delhi 110020
connect@blackpapers.in · +91 82998 24396